Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Drift platform, including any associated websites, APIs, and services (collectively, the “Service”) provided by Drift AI (“Drift”, “we”, “us”). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Accounts & Workspaces

To use the Service you must create an account and a workspace. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized use of your account.

2. Your Content

You retain all rights to the content, data, and materials you upload or otherwise submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to operate the Service and provide it to you. We do not sell Customer Data and we do not use Customer Data to train foundation models without your explicit permission.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Send unsolicited communications, spam, or messages in a manner that violates TCPA, CAN-SPAM, GDPR, or other applicable laws.
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or the systems or networks connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to generate content that is defamatory, harassing, fraudulent, or intended to deceive end users about the involvement of an AI agent.

4. Fees & Payment

Paid plans are billed in advance on a monthly or annual basis. Fees are non-refundable except as required by law or as expressly stated in your order form. You are responsible for all applicable taxes. We may change our fees with at least 30 days' notice; changes do not apply retroactively.

5. Termination

You may cancel your subscription at any time from your workspace billing settings. We may suspend or terminate your access to the Service immediately if you materially breach these Terms. On termination, you may export your Customer Data for 30 days, after which we may delete it.

6. Warranty Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED RESPONSES MAY CONTAIN ERRORS; YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE RELYING ON IT FOR CRITICAL DECISIONS.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIFT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO DRIFT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL DRIFT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

8. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in Delaware.

9. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms? Email us at legal@driftai.studio.